Zawraq Marine Terms & Conditions

Return Policy

1.  Do you have a return policy? Can I return my product after it has reached me?

Yes, has a simple return policy under which you can return a product received by you in a damaged or defective condition from us. The return policy is also applicable if the product does not fit you due to a size mismatch.

 

There is a 7 days return policy, which means that you can request a return of the product within 7 days of receiving the product. Plus, the product to be returned must reach our business within 3-5 working days from the date of delivery to you.

 

Zawraq Marine retains the right to examine whether the returned product is defective or damaged. In case the returned product is not defective or damaged, the customer will be informed about the same and the product as received will be returned to the shipping address of the customer.

 

2. What are the specific conditions under which the product returns/replacements may be rejected?

Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:

  1. Request for return is made after 7 days of receiving the product by you.

  2. Product is used or is not in its original condition. The product should not be washed.

  3. Product was damaged after use/opening,

  4. Incidental damage due to malfunctioning of the product.

  5. Product with tampered or missing serial number/IMEI number/UPC number.

  6.  Missing manufacturer tag especially in case of apparel and footwear.

  7. Any damage/defect which is not covered under the manufacturer’s warranty.

 

3. How do I return the product? Whom should I contact to such a scenario?

        It’s very simple, within 7 days of receiving a product; you can request a return via email at info@zawraqmarinetech.com  or over phone at +97125466667 or what's App +971507775454.

Please note that a replacement is subject to availability of stock with us.       

 

4. Do I need to return the product in its original box/packaging?

        Yes, it’s important that the product is sent back in its original packaging, original manufactures tags, including the box, manufacturer’s packaging if any and all other items originally included with the product delivered.

 

5. What is the resolution offered in case of returns?

  1. Replacement of the product  with a similar product ( only if stocks are available with us)

  2. Exchange (only on selected product)

  3. Full refund of your money ( View our Refund Policy for details) 

 

6. Can I return any product purchased from Zawraq Marine? Are there products that can’t be returned?

Yes, you can return your product in case of broken, damaged or the product is not same shown in the pictures or details.

 

7. Do I need to send the product or can it be collected from my address?

Zawraq Marine has smooth pick-up facility. However, there can be a few expectations to this depending upon the shipping address and the nature of the product. To know whether pickup is available from your shipping address or not, you can call our office

at +97125466667 or what's App +971507775454. (10.00 AM to 5:00 PM / Except Friday) or write to us at info@zawraqmarinetech.com

Please ensure that the product that is being returned is in original and unused condition, complete with the original price tags, labels, original packaging and invoice. Replacements are subject to availability of stock. In case a replacement is not available, we will initiate a full refund.

 

8. Will I have to pay any charges for the returns?

We do not charge extra for returns and all replacements/pickups by us are done free of cost.

 

 

Refund Policy

 

  1. In which scenarios does Zawraq Marine issue refunds?

Refunds are issues by Zawraq Marine only when

  • The order is cancelled by the customer, or

  • The customer returns a product and requests for a refund.

Returns are not applicable on all the products, Please refer to our Return Policy.

 

2. How can I track the status of my refund after returning a product?

Once we have received the returned product, our team will verify the nature of the defect/damage. After validation, we will send you an acknowledgement via SMS or E-mail to your registered contact details.

To check the updated status of your refund you can call us at +97125466667 or what's App +971507775454. (10:00 am to 5:00 pm / except Friday). If you are a customer at www.zawraqmarinetech.com then you can also check the status of your refund in the ‘My Account’ section in our site.

3. How can I track the status of my refund after cancelling an order?

If your order is cancelled, then you will get acknowledgement via SMS at your registered mobile number or via email at your registered email ID.

To check the updated status of your refund you can call us at +97125466667 or what's App +971507775454.(10:00 am to 5:00 pm / except Friday). If you are a customer at www.zawraqmarinetech.com then you can also check the status of your refund in the My Account’ section in our site.

 

4. I’ve still not received the refund in my account even though Zawraq Marine customer care says that they have processed the refund. Why?

If you have received a mail/SMS from us confirming your refund request, to be rest assured that we have initiated your refund request and are following up with the financial organization for the same.

Sometimes, financial organizations & banks take longer than the promised time to process the refund request internally, If this is the case, then kindly follow up with them for your pending refund after providing them the reference number given by Zawraq Marine customer care.

Alternatively, you can also check the status of your refund online at www.zawraqmarinetech.com in the the ‘My Account’ section.

 

5. How long will it take to process my refund if I opt for a refund after returning the product?

We will process your refund after receipt of the product by Zawraq Marine. You will get an email/SMS from Zawraq Marine when your return is accepted and your refund is processed.

 

6. How and where will I receive my refund amount?

Refunds on Zawraq Marine are based on the mode of payment used to place the order initially. Below are the refund modes initiated by us for payment options?

  • Credit card/ Debit card/ Internet Banking

If Credit card, Debit card or Internet banking was used as the mode of payment while placing the order, your refund will be credited back to the respective credit/Debit card/Internet banking account provided at the time of placing the order. We initiate refund within maximum of 4 working days after receipt of the product by us. However, it may take 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by Zawraq Marine.

  • Cash on Delivery

If the order was placed using payment option as Cash on Delivery, we will refund your money through Internet banking after confirmation of your bank details or refund would be provided only in the form of a fresh Zawraq Marine Gift Coupon/Gift Voucher of the same value, which you can use in your next purchase with us.

 

7. Can I get a refund for a part of my order?

Yes, you can request refund for a part of your order if the order contains multiple sub-orders or products e.g. if you have bought two separate products then you can get a refund only for one of the products, i.e. either the order A order B, However, if a product comprises multiple items as a bundle, the amount of individual items will not be refunded e.g. a set of 3 fishing Rods bought by you, you cannot get refund for a single fishing rod.

 

8. I wanted to return a product. Will Zawraq Marine refund the courier charges?

Yes, absolutely! In case you return the product via courier, we advise you to use a reputed courier company which allows online consignment tracking. We shall reimburse the courier freight charges @ 10% of your order value (with a minimum of AED 100) or a maximum of AED750, whichever is lower, The refund of courier charges, if applicable, will be paid through a Zawraq Marine Gift Coupon of the equivalent value. The courier charges will be reimbursed only after receipt of the product by us.

 

9. How do I track the refund of my money once I have sent the product back or it has been collected from me?

Once we have received the product, out team will verify the nature of the claim basis which it has been returned. On validation of the claim, we will update you by sending a SMS to your registered mobile number. You can also call our customer care number

at +97125466667 or what's App +971507775454 (10:00 am to 5:00 pm/ except Friday) and check the status of your refund. If you are a registered customer at www.zawraqmarinetech.com  you can also check the status of your refund in ‘My Account’ section of your account.

 

 

10. What are the timelines for refund?

It will take us 7-10 working days to the amount to respective bank.

 

11. How to I cancel an order?

You can cancel your order by getting in touch with us via email at info@zawraqmarinetech.com or over phone at our customer care number +97125466667 or what's App +971507775454

12. Which scenario will my refund get declined?

Your refund may get declined if the product that is returned by you and received by us is not as per the process & guidelines given above and as mentioned in our Return Policy.

Team Zawraq Marine

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